Cards on the Table

I strongly believe that we should all treat each other with trust and respect by being open about plans and motivations. You and I should be united in common purpose by sharing a single agenda: doing whatever we can to best serve our customers and therefore our business.

If you disagree with me about how to best serve our business, OK, we can argue about that until we reach
a common conclusion. But if one of us has a different agenda, then we are no longer working together to serve our customers and therefore the company. We are engaging in politics, and politics is corrosive and destructive.

It's not easy to be open and honest all the time. There is a real need for nuance and finesse in communication: you can speak the truth in a way that builds confidence or a way that destroys confidence. But fundamentally we should all be striving towards the truth and doing our personal best to put it on the table.

Say what you feel and do what you say. 

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